Policies and Procedures
Learn in a Safe & Positive environment that believes in Trust & Respect.
Viewing Gallery
Families are welcome to watch their children swim from the viewing gallery. However, we ask that you please exit the viewing gallery promptly at the end of the lesson to make space for the next group of spectators. Swim Time is not a drop off program. Parents or guardians are responsible for their children before and after their class.
Health & Hygiene
For the health and safety of all participants, anyone while is feeling unwell or had a contagious condition should not attend swim classes.
Payments
Swim Time requires a $100 nonrefundable deposit to hold your spot, this is paid upon registration. The remaining balance is due prior to the start of your first swim lesson. If you have a credit card on file, the balance will be automatically deducted.
IN HOME ONLY: Balance must be paid by e-transfer to outdoor@swim-time.com prior to the first lesson. If for any reason you give up your lessons prior to the start of the session, it will be a loss of deposit.
Closures
Swim Time will make its best effort to schedule a make-up class. However, in the event of closure for any reason including, but not limited to, inclement weather, an order of closure by a governmental authority, or mechanical issues Swim Time reserves the right to cancel classes without a make-up class, credit, or refund.
Cancellations
Cancellation prior to the start of a session results in a loss of deposit. Once the session begins all cancellations must be for medical reasons only & be submitted to the office in writing. There are NO REFUNDS. A credit for the remaining classes less a $50 cancellation fee will be applied to your Swim Time account. Credits are non-transferable.
Students that currently complete the last level of the dolphin program and pre-register for the next session have the flexibility to apply the deposit to an advanced course or keep it as a credit for future use. There are no refunds.
NSF
Any cheques that are declined due to NSF will be subject to a $25 NSF Fee.
Day Changes
A $35 change fee per child applies.
Make Up Classes
Each student is permitted one make-up per session. The make-up class can be booked after the regular scheduled class has officially been missed. Instructor requests for make-ups are not permitted. Absenteeism for any make-up will result in a lost class (there are no make-ups for a make-up). Make-up classes are not offered for the March Break program. Make-ups expire at the end of each session and are not carried over. Book your make-up within the Customer Portal or Swim Time App by going to account > student > make-up. There are no charges for a make-up. Please ensure you use your make-up token when booking your class.
IN HOME ONLY: Lessons will proceed as scheduled and will only be cancelled due to extreme conditions that affect safety—such as chemical imbalances, thunderstorms, or dangerous travel conditions.
If you need to cancel a lesson, please provide at least 24 hours' notice. Cancellations with less notice will result in a forfeited class. One makeup lesson is allowed per session and will be held at a nearby indoor Swim Time location.
In the event of a weather advisory and Swim Time cancels the lesson, we will reschedule your class. Lessons will continue in light rain. If you choose to cancel in such weather, it will be treated as a missed class. If the weather changes suddenly during a lesson, the instructor may conduct a 10-minute safety session under shelter. If the weather improves, the lesson will resume; if not, any remaining time may be added to a future lesson where possible. If less than half the lesson is completed, a credit or makeup token will be issued. If more than half is completed, the class will be considered fulfilled.
At the end of summer, we’ll review all weather-related cancellations. We’ll do our best to offer makeups based on availability. Any credits will be applied to these sessions. If a makeup cannot be scheduled, the credit will remain on your account.
Swim Attire
Please have your child come to class prepared with a towel and bathing suit. Long hair should be pulled back. Goggles are optional, based on personal preference. All children under the age of 4 or not toilet trained must wear an approved elasticized legged swim diaper. No disposable diapers are permitted. NO EXCEPTIONS! They are available for purchase at the front desk.
Changerooms
Thornhill and Woodbridge: There are 3 changerooms (Boys, Girls, and family) available for use at our facilities. DO NOT SAVE change stalls and showers they are to be used on a first-come-first-serve basis as children enter the changeroom. Do not leave any valuables in the change rooms. Swim Time accepts no responsibility for lost or stolen items. Cell phones are prohibited in the change rooms. Please keep showers to a maximum of 5 minutes.
Pickering and Whitby: Everyone must use the Family change rooms. GoodLife’s changerooms are not available for Swim Time’s customers. Do not leave any valuables in the changerooms. Swim Time accepts no responsibility for lost or stolen items. DO NOT SAVE change stalls and showers they are to be used on a first-come-first-serve basis as children enter the changeroom. Swim Time reserves the right to assign change areas to maximize flow and minimize congestion throughout the facility. Cell phones are prohibited in the change rooms. Please keep showers to a maximum of 5 minutes.
Photography
Photography is not permitted in the change rooms or the pool area. If you would like to take a picture of your child, you must make arrangements with a staff member at the front desk. Staff reserve the right to view photos if there is a concern. You accept that you or your child may be photographed by Swim Time and such material can be used by Swim Time for training and marketing purposes. If you do not want your child to be photographed, please notify the office.
We are committed to creating a safe and positive environment for everyone who enters our doors. Physical or verbal abuse will not be tolerated in our swim school.