Policies and Procedures
NEW PROGRAM – SAME GREAT SERVICE
Swim for Success, a new Lifesaving Society accredited program which provides a fantastic combination of Swim Time’s years of experience and Lifesaving’s Swim to Survive program.
Swim for Success is comprised of 3 separate programs:
Tadpoles for our parent and tot levels; Lil’ Dolphins for our preschool levels; Dolphins for levels 1 – 10
WEATHER POLICY: Swim Time reserves the right to cancel classes due to inclement weather (including advisories and warnings) without a make-up class, credit or refund. However, all efforts will be made to reschedule.
CANCELLATIONS AND REFUNDS: All cancellations must be for medical reasons only & be submitted to the the office in writing. There are NO REFUNDS. A credit note minus a cancellation fee of $50 will be applied to your account. In the event of closure for any reason including, but not limited to, inclement weather, order of closure by governmental authority or mechanical issues, Swim Time will make its best effort to schedule a make-up class.
NSF Fee: Any cheques that are declined due to NSF will be subject to a $25 NSF Fee
DAY CHANGES: a $25 change fee per child applies.
MAKEUP CLASSES: Each person is permitted one make-up per session. Dates will be set one week after the start of each session. The make-up class can be booked after the regular scheduled class has officially been missed. Instructor requests for make-ups are not permitted. Absenteeism for any make-up will result in a lost class (there are no make-ups for a make-up). Make-up classes are not offered for the March Break program.
SWIM ATTIRE: Please have your child come to class prepared with a towel and bathing suit. Long hair should be pulled back. Goggles are optional, based on personal preference. All children under the age of 4 or not toilet trained must wear an approved elasticized legged swim diaper, such as “Charlie Banana”. NO EXCEPTIONS! They are available at the front desk.
CHANGE ROOMS (Thornhill and Woodbridge): Please arrive ready to swim in a bathing suit. Change rooms will be open for use after class. Showers are available; however, we encourage everyone to shower at home before and after lessons. Please do not leave any valuables in the change rooms. Swim Time accepts no responsibility for lost or stolen items. Cell phones are prohibited in the change rooms. Please keep showers to a maximum of 5 minutes.
CHANGE ROOMS (Pickering and Whitby): All families must use the Family change room. Please do not leave any valuables in the change rooms. Swim Time accepts no responsibility for lost or stolen items. Cell phones are prohibited in the change rooms. Please keep showers to a maximum of 5 minutes.
PHOTOGRAPHY: Photography is not permitted in the change rooms or the pool area. If you would like to take a picture of your child, you must make arrangements with a staff member at the front desk. Staff reserve the right to view photos if there is a concern. You accept that you or your child may be photographed by Swim Time and such material can be used by Swim Time. If you do not want your child to be photographed, please notify the office.