Policies and Procedures


Registration can be made online or by phone. A non-refundable $50 deposit is required per swimmer to reserve a spot. This deposit is applied towards registration. We accept Visa, Master Card or e-transfer.  E-transfers to be sent to your location: thornhill@swim-time.com or woodbridge@swim-time.com

The balance of the registration fee is due on the first day of lessons. Failure to send your payments to Swim Time will result in the loss of your spot as well as your deposit.

Confirmation of registration will be made by email within 48 hours after registration.

HST will be charged on all our services.


Sibling discount of $15, three or more children 10% off total session amount.


All classes are a 2:1 ratio (not including advanced courses)


All cancellations must be submitted in writing via email. Cancellations prior to the start of the session will result in the loss of your deposit. Once the session has commenced THERE ARE NO REFUNDS. There are no same day notifications for cancelled classes however a credit note will be calculated from the next scheduled class forward.  A $50 cancellation fee will be applied to all credit notes.  All credit notes are valid indefinitely.  In the event of closure for any reason including, but not limited to, inclement weather, order of closure by governmental authority or mechanical issues, Swim Time will make its best effort to schedule a make-up class or credit the family file.  THERE ARE NO REFUNDS, a credit will be issued and stay on file indefinitely.


You agree not to attend Swim Time if you have experienced any of the following: Fever and or chills, chough or barking cough, shortness of breath, difficulty swallowing, sore throat, decrease or loss of smell or taste, Nausea/vomiting, diarrhea, headaches, muscle aches, extreme tiredness, pink eye, or stomach pain. Has a doctor, health care provider or public health unit told you that you should currently be isolating (staying at home)? Have you been identified as a “close contact” of someone who currently has COVID-19 in the last 14 days? Have you received a COVID alert exposure on your cell phone in the last 14 days (and have not been tested or waiting for your results)? Have you or anyone you live with travelled outside of Canada in the last 14 days?  Is anyone you live with currently experiencing any new COVID-19 symptoms and/or waiting for test results after experiencing symptoms?


Frequent touch points and surfaces are disinfected throughout the day.  Daily cleaning routines have been expanded.  Equipment sanitized between classes.  Pool chemistry maintained at optimal levels and monitored every 2 hours as per usual.


Swim Time reserves the right to cancel classes due to inclement weather (including advisories and warnings) without a make-up class, credit or refund. However, all efforts will be made to reschedule. Cancelled classes by customers are not eligible for refunds.


Should you require a day or time change due to a scheduling conflict, it takes time on our part to accommodate your request, therefore, a $15 change fee per child applies.


Tables have been removed to allow for increased physical distancing. Chairs will be sanitized throughout the day. We ask that only one parent accompany their child to swimming lessons for the duration of the session.


We have increased our make up policy to 2 classes per session.  Dates will be set one week after the start of each session.  The make-up class can be booked after the regular scheduled class has officially been missed.  Instructor requests for make-ups are not permitted.  Absenteeism for any make-up will result in a lost class (there are no make-ups for a make-up). Make-up classes are not offered for the march break program.


Please have your child come to class prepared with a towel and bathing suit. Long hair should be pulled back. Goggles are optional, based on personal preference. All children under the age of 4 or not toilet trained must wear an approved elasticized legged swim diaper, such as “Charlie Banana”. NO EXCEPTIONS! They are available at the front desk.


Please arrive ready to swim in a bathing suit. Changerooms will be open for use after class.  Each family will be assigned a change room for us to abide by social distancing guidelines. Showers are available however, we encourage everyone to shower at home before and after lessons.


Photography is not permitted in the change rooms or the pool area.  If you would like to take a picture of your child, you must make arrangements with a staff member at the front desk. Staff reserve the right to view photos if there is a concern.  You accept that you or your child may be photographed by Swim Time and such material can be used by Swim Time.  If you do not want your child to be photographed, please notify the office.